Reservation and other conditions of Zikmundov
Who we are?
Our full name is Statek Zikmundov s.r.o., VAT ID 28326601, located in Staré Hutě 95, postal code 68601, but refer to us only as Zikmundov.
What is the purpose of this document?
The purpose of this document is to inform you about your and our rights so that you can enjoy the stay at out guesthouse to the fullest.
What do we provide?
We are more than happy to accomodate you for one or more nights and let you enjoy our delicious cousine. We also have a variety of vouchers prepared in case you want to gift the stay at our guesthouse to someone.
What is the price?
You can find the price at our website (www.zikmundov.cz). Our guests are always bound by the price stated in the confirmation email that each guest receives immediately after making an online booking. Please note that the single price for accommodation and breakfast shown on the website is made up of two items, the price for accommodation and the price for breakfast. The total on the tax receipt always corresponds to the price on the website.
Is there any reservation deposit?
Yes, the reservation fee is 1000,- CZK per person per night. This deposit is paid through a payment gateway on our website. www.zikmundov.cz. The paid reservation deposit is non-returnable, except cases in article 4 where your reservation is cancelled by Zikmundov. However, tt can be transferred to another reservation.
Would you like to gift a stay at our guesthouse to someone?
We have prepared a series of voucher especially for such occasions. If you are interested in purchasing a voucher, select a voucher on our website www.zikmundov.cz (in the "Vouchers" tab), choose a desired value (3000,- CZK, 5000,- CZK or 8000,- CZK) and fill in your billing information.
How many times can the Voucher be used?
Each voucher can be used only once. The voucher is used during reservation by typing it’s code into the reservation form.
How will I receive the voucher and how long is it valid?
The vouchers are distributed electronically after payment and are valid for one year from the day of issue.
Can I use the voucher to cover my spending in the guesthouse?
The voucher can be only used during online reservation and can’t be used for any other purposes.
Can I return the voucher?
Yes. The vouchers can be returned during the first two weeks since the voucher’s date of issue. We will, of course, refund full price of the voucher. Just send us an email with the voucher’s number and we will take care of everything else.
And if want to cancel my reservation?
If you’ve had a change of mind or something unexpected came up, you can cancel your reservation at any time before the start of your stay. The cancellation is done electronically by sending a written cancellation to penzion@zikmundov.cz. Guesthouse Zikmundov will confirm your cancellation in three working day from the day we receive your cancellation.
Are there any fees for cancelling a reservation?
If you cancel your stay no later than 7 days prior to the arrival date, we will be happy to find you a new date of your stay and trasfer the paid deposit to that date. However, if you cancel later than 7 days prior to your arrival or don’t arrive at all, your deposit is forfeit.
Can Zikmundov cancel our reservation?
Why would we? However, in case something breaks, and we are forced to repair it, we will be forced to cancel your reservation. We promise that we will use this only as a last resort in extreme cases. Of course, your deposit will be refunded into your bank account, along with our written apology no later than 3 days after the cancellation.
Is Zikmundov processing my personal data?
Yes, but only for the purpose of making your stay at Zikmundov or purchasing vouchers available. We will not flood your inbox with advertisments.
What personal data are you going to process?
Your full name, adress, and voucher delivery adress. In addition, we also process your email, phone number and if you an enterpreneur or a company, your VAT ID.
Who can access my personal data?
Your data can be only accessed by employees of guesthouse Zikmundov who are responsible for processing personal data and our IT system supplier.
How long will be my personal data stored?
Your data is stored for the duration of our contract. After its conclusion, it is stored for time during which your and our rights and obligations can be subject to court case. We will store your personal data for 10 years after the date of conclusion of our contract, as the limitation period set in the civil code is 10 years.
And if I am not satisfied?
You can turn to us in the first place. We are always here for you right in the guesthouse. You can also contact us at the phone number +420 608 838 808, or send us an email to penzion@zikmundov.cz. We are obligated by the law to inform you about out-of-court settlement. We do so hoping that our customers will surely never resort to it. Out-of-court settlements are in jurisdiction of the Czech Trade Inspection Authority (ww.coi.cz).
Anything else?
These terms and conditions are a part of every reservation or voucher order in our guesthouse. We look forward to meeting you!
